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Sådan forhindrer Trusted Shops falske anmeldelserAnmeldelserMysteel.dk
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Verificeret
Ringe info i forhold til hvornår de bestilte vare ville blive leveret, Mysteel trak pengene med det samme og så gik der ellers over 2 måneder før ordren blev leveret, efter at ha rykket for den nogle gange.
Da ordren endelig ankom, må jeg sige at de leverede højbede mv. er af super høj kvalitet og absolut vær at vente på.
Verificeret
Det burde fremgå af hjemmesiden, ved bestilling at der er forlænget, endda meget forlænget leveringstid på det bestilte.
Måtte vente 4 uger på den sidste dellevering af ialt 3 leveringer.
Varen leveringer fuldt op til forventningerne.
Svar fra Mysteel.dk
Dear Pedersen,
Thank you for sharing your feedback and for your 4-star review. We appreciate your comment about the extended delivery time not being clearly visible during ordering and will use this input to improve the information on our website. It is great to read that, despite the longer wait and multiple deliveries, the products themselves fully met your expectations.
Verificeret
Helt tilfreds
Gode produkter, stort udvalg, god kommunikation fra kundeservice.
Ærgerligt med lidt forsinkelse på levering, men alt i alt meget tilfreds. Handler helt sikkert igen.
Svar fra Mysteel.dk
Dear Bodil,
Thank you for your review and for sharing your experience with us. We are pleased to hear that you are satisfied with the products, our wide assortment, and the communication from customer service, and we also appreciate your feedback about the slight delivery delay as we continue working to improve our service.
Verificeret
Super service- jeg havde lavet en fejl i min ordre- kundeservice var så søde og hjælpsomme. Min ordre kom hurtig og krukkerne er meget flotte.
Svar fra Mysteel.dk
Dear Nina,
Thank you for your wonderful review. We are very pleased to hear that our customer service could help you quickly after the mistake in your order, and that your order arrived fast and the planters look beautiful. We truly appreciate your kind words.
Verificeret
Ordren blev hurtigt afsendt fra mysteel, men leveringen på adressen, der skulle have været fredag, blev udsat til mandag, uden at jeg blev orienteret af fragt firmaet.
Svar fra Mysteel.dk
Dear Erik,
Thank you for your positive review and for sharing your experience. Good to hear that your order was shipped quickly from MySteel, and we really appreciate your feedback about the delay and lack of communication from the carrier. We will take this into account as we continue working to improve our delivery service.
Verificeret
God kvalitet og hurtig levering
Mega godt kvalitet til en meget fin pris - hurtig levering - alt super
Svar fra Mysteel.dk
Dear Suzette,
Thank you for your wonderful review. We are delighted to hear that you are so pleased with the quality, the price, and the fast delivery. It is great to know that everything met your expectations so well.
Verificeret
Fin kommunikation og fin kvalitet af varer
Verificeret
Alt som beskrevet og levering uden problemer. Vil helt sikkert handle der igen.
Verificeret
Delayed shipping. Better instructions for assembling the product and how-to-do guidance.
Svar fra Mysteel.dk
Dear Mads,
Thank you for your review.
Unfortunately, you ordered several items that had limited availability. This was indicated on our website and in your account. We apologize that the delivery took longer than you expected.
We appreciate your feedback regarding the assembly instructions. We are already working hard on improving them, so the assembly process will become clearer and easier to follow.
Your feedback helps us to improve. Despite this, we hope you will enjoy the products you have received.
Kind regards,
Team MySteel
Verificeret
Hurtig levering, dog savner jeg er vejledning i samling af elementerne
Svar fra Mysteel.dk
Dear Michael,
Thank you for your positive review and your feedback. Good to hear that the delivery went smoothly; we will certainly take your comment about the assembly instructions into account as we continue to improve our service.
Kind regards,
Team MySteel
Verificeret
Bedste kvalitet og hurtig levering 😊
Svar fra Mysteel.dk
Dear Merete,
Thank you very much for your wonderful review. Great to hear that both the quality and the fast delivery were to your satisfaction. We hope you will enjoy your products for a long time to come.
Kind regards,
Team MySteel
Verificeret
Flot bearbejdning og hurtig levering
Svar fra Mysteel.dk
Dear Martin,
Thank you very much for your great review. Wonderful to hear that you are satisfied with the neat craftsmanship and the speedy delivery.
Kind regards,
Team MySteel
Verificeret
Svar fra Mysteel.dk
Beste michael,
Hartelijk dank voor uw vijfsterrenbeoordeling, dat waarderen we enorm. We hopen dat u veel plezier heeft van uw bestelling en zien u in de toekomst graag nog eens terug bij MySteel.
Met vriendelijke groet,
Team MySteel
Verificeret
Penge blev trykket men levering rykket 6 uger
Svar fra Mysteel.dk
Dear customer,
Thank you for your message, and please accept our apologies for the inconvenience.
We are sorry to hear that your order is taking longer than initially expected. Unfortunately, the item you selected is currently not in stock.
We would like to know if there is anything we can do to assist you. Since your order has not yet been shipped, we can look into the available options and see what we can arrange for you.
We look forward to hearing from you.
Team Mysteel
Verificeret
Svar fra Mysteel.dk
Beste Jesper,
Hartelijk dank voor uw mooie 5-sterrenbeoordeling. We stellen het enorm op prijs en hopen u in de toekomst weer van dienst te mogen zijn.
Met vriendelijke groet,
Team MySteel
Verificeret
Verificeret
Kun 1/2 af ordren er leveret - der er gået 3 uger siden bestilling og man får ingen info om leveringsstatus.
Pengene er selvfølgelig trukket på kortet
Svar fra Mysteel.dk
Dear Hanne,
Thank you for your review.
Your order will be delivered in several parcels, which you can track using the tracking link you received after completing your order.
I can see from your order that there are still four parcels on their way to you.
I expect you will receive them shortly.
I hope you enjoy your order.
Kind regards,
MySteel
Verificeret
Faktisk leverer de varer man bestiller
Svar fra Mysteel.dk
Dear Ask,
Thank you for your review. We are sorry to hear that there were issues with the delivery of your order with the carrier.
In the meantime, everything has been properly resolved and your order should have been delivered.
We hope this has helped to make up for the inconvenience and improved your experience.
Kind regards,
Team MySteel
Verificeret
fine vare en en god pris
Svar fra Mysteel.dk
Dear Michael
Thank you very much for your review.
We’re glad you’re pleased with the quality and found the price fair. It’s always great to know our products meet expectations!
Enjoy your order.
Kind regards,
Team MySteel
Test af ægthed
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