Oversigt over anmeldelser
Mange kunder fremhæver planternes sundhed, friskhed og udseende, og de oplever ofte hurtig og præcis levering. Prisen opfattes generelt som rimelig og god i forhold til kvaliteten. Enkelte kunder roser kundeservicen for hurtig hjælp og kompensation. Omvendt oplever flere kunder forsinkelser i leveringen samt skader på planterne under transporten. Der nævnes også udfordringer med indpakningens beskyttelse. Nogle kunder har negative oplevelser med kundeservicen, blandt andet sprogproblemer og manglende respons. Manglende klarhed om levering og bestilling nævnes ligeledes som et forbedringspunkt, og enkelte tvivler på om værdien matcher prisen ved modtagelse af skadede planter.
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Sådan forhindrer Trusted Shops falske anmeldelserAnmeldelserhaekplanter-heijnen.dk
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Verificeret
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Verificeret
Alt var godt 👍🏻
Verificeret
Den ene af planterne var total “død” - og 4 stk stauder var meget visne og meget små. Svarede ikke til beskrivelsen og højden
Verificeret
Levede overholder ikke op til min forventning og klagede over ordren MEN
Der var ikke hjælp at hente. DE FORSTOD IKKE ET ORD DANSK. Jeg har nu en Ahorn 😟👎👎der ser DØD ud.Køber aldrig fra jer igen . 👎👎👎
Svar fra haekplanter-heijnen.dk
Dear customer,
We are sorry to hear that you are not satisfied with your order and our service. We take your feedback seriously and would like to assess the condition of the maple tree with you. Would you please get in touch with us so that we can work together to find a suitable solution?
Kind regards, Team Heijnen
Verificeret
Verificeret
Det fungerede upåklageligt. Det tog selvfølgelig sin tid, men det var også annonceret. Planterne var fine, da de ankom
Svar fra haekplanter-heijnen.dk
Thank you very much for your positive review – we really appreciate it. We hope you enjoy your plants.
Verificeret
Super
Verificeret
Fine blyrods planter.
God information om levering.
Godt beskyttet ved transport.
Svar fra haekplanter-heijnen.dk
Hello, thank you for your positive feedback. It’s wonderful to hear that the plants have met your expectations and that the delivery went smoothly. We always do our best to send our customers the most beautiful plants. We hope you enjoy your plants and look forward to your next visit to our online shop!
Verificeret
Færdigbed = døde planter
Jeg bestilte, hvad jeg troede var blomstrende planter, til det siden kalder "færdigbed" - et mix af flere forskellige planter, klar til et flot bed. Fik nogle visne planter og stilke - overhovedet ikke hvad siden reklamerer med. Hold jer væk!
Svar fra haekplanter-heijnen.dk
Good afternoon,
Thank you for sharing your experience with us.
We are sorry to hear you are dissatisfied with your delivery. I would recommend you contact our customer support team. This way, we can asses the situation and provide a suitable solution.
Verificeret
Svar fra haekplanter-heijnen.dk
Dear gardening friend, Thank you very much for your positive review. We are delighted to hear that everything went smoothly and that you are happy with your order. We hope you enjoy your plants and look forward to seeing you again. Kind regards, Heijnen Planten
Verificeret
Verificeret
planterne var gode
Svar fra haekplanter-heijnen.dk
Hello, thank you for your positive feedback. It’s wonderful to hear that the plants have met your expectations. We always do our best to send our customers the most beautiful plants. We hope you enjoy your plants and look forward to your next visit to our online shop!
Verificeret
Mine tre coreacorneller kom en uge for sent. De var pakket i en papkasse og nogle af grenene var knækkede og bladene småvisne. Dog var Heijnen hurtige til at svare på min reklamation.
Svar fra haekplanter-heijnen.dk
Thank you very much for taking the time to share your feedback with us. We understand that your delivery was disappointing and we apologise for this. We take your feedback seriously and will use it to further improve our processes.
Verificeret
Indpakningen var dårlig.
Indpakningen var utrolig dårlig, 2 planter der stadig skulle være i urtepotten, de lå uden jord omkring rødderne.
Svar fra haekplanter-heijnen.dk
Mange tak for din reaktion. Det er ærgerligt, at disse planter er modtaget i denne tilstand. Du har en måneds vækstgaranti på vores planter. Hvis du stadig ikke er tilfreds efter denne dato, hører vi gerne fra dig.
Verificeret
Alt gik flot
Svar fra haekplanter-heijnen.dk
Thank you very much for your positive review. We are delighted to hear that everything went so well and that you are satisfied with our service overall.
Verificeret
Verificeret
De fleste stauder var helt indtørrede- stor skuffelse
Svar fra haekplanter-heijnen.dk
Thank you very much for taking the time to share your experiences with us. We are sorry to hear that you are not entirely satisfied with our service. We offer a one-month growth guarantee. If, after this period, you are not satisfied with the quality of the plants delivered, please contact our customer service team by email and attach a clear photo of the plants. We will then get back to you with a suitable solution.
Verificeret
Svar fra haekplanter-heijnen.dk
Thank you very much for your positive review. We are delighted to hear that everything went so well and that you are satisfied with our service overall.